The State of the Customer Journey 2021 is Here!
In 2020, we tracked 9.8 billion customer journey interactions. Read our State of the Customer Journey 2021 report to learn how customer journeys have evolved.
Take Your Customer Journeys To The Next Level With Our Powerful Journey Hub
Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities.
Unify your data with seamless out-of-the-box integrations and adaptors built to be agnostic to channels, systems and databases
Connect and stitch identifiers and behaviors to individual profiles, with Kitewheel’s ID Manager for a 360 view of the customer
Visualize and understand how customers interact and engage through time across every channel with sophisticated real-time Journey Analytics
Align your journey to customer objectives to create exceptional experiences with our intuitive marketer-friendly journey mapper
Decide on the best next action for every individual customer with our real-time, scalable, best-in-class decisioning engine
Automate processes and drive journey improvements with out-of-the-box AI, Machine Learning and journey path testing
What Is Journey Management?
Managing the complex world of customers, data, systems, and experiences requires organizations to think about omnichannel in new ways. The best Journey Management solutions should:
Be Real-Time
Deliver optimal in-moment experiences and insights for every customer
Be Complementary
Augment existing processes on every channel, connected to any system
Be Responsive and Proactive
Automate real interactions, delivering results whenever and wherever they’re needed
Getting Started With Kitewheel
After 8 years of building journeys for some of the world’s largest brands, Kitewheel now presents Journey as a Service, designed to bring our years of journey management expertise to your business.
Kitewheel Is A Leader In The Forrester Wave™: Journey Orchestration Platforms
Read the report to learn Forrester’s evaluations of the top customer journey tools and why Kitewheel continues to be a leader.
In this report, you will learn:
- How Forrester defines the journey orchestration market
- Why Kitewheel received the highest scores possible in the journey testing and optimization category as well as in the technology criteria
- How Kitewheel’s real-time decisioning technology is used to boost sales, marketing, and service journeys
Add Value Across The Customer Lifecycle, Starting With A Single Use Case And Journey
Does this seem like too big of a project? We’ve packaged up our customer journeys to make it easier than ever to get started with journey management.
Intelligent Acquisition and Lead Management: Earn up to 10x ROI from intelligent nurture and upsell activity.
Drive Engagement and Retention: Drive 10x more paid media engagement with a cross-channel journey connected to your website.
Maximize Sales Through Personalization: Improve sales activity by 10% through online and offline offer optimization.
Explore Your Customer Journey: Identify your top 10 issues to decrease overall stall rates by up to 80%.
Implement Customer Service Efficiencies: Increase your NPS score by 10 points with intelligently automated customer recommendations.
Client Success Stories
Financial Organization Improves Paid Media Performance 10x With Cross-Channel Engagement
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Motoring Organization Uses Kitewheel to Drive Into Internet of Things (IoT)
Read MoreAllianz tripled premium sales by linking web activity to personalized email
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Ford increases key conversion metrics 4x, 24x, 48x by linking sales funnel across channels
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Volkswagen Uses Personalization to Triple Engagement & Double Conversion
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Coca-Cola leveraged social insights to multiply sharing of brand messages by 7x
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Europe’s Leading Airline Treats MVPs Right, Integrating Call Center with Other Systems
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Gerber increased sales by 27% with a 2 year, personalized cross-channel journey
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Brighthouse Provides Better Real-time Customer Service in Stores
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Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery
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Jaguar drives 8% CTRs on social, opens hundreds of sales opportunities with Social Lead Generation
Read MoreReady to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?
Tell us a bit more about yourself and we’ll be in touch to schedule a demo!