Manage Your Customer Journey With Kitewheel 

Real-time Journey Expertise to Support Your Customer Experience

Your prospects and clients deserve an exceptional customer experience, every time, across any channel. We’re here to help.

Kitewheel Is A Leader In The Forrester Wave™: Journey Orchestration Platforms

Read the report to learn Forrester’s evaluations of the top customer journey tools of 2020 and why Kitewheel continues to be a leader.

In the report you will learn:

  • How Forrester defines the journey orchestration market
  • Why Kitewheel received the highest scores possible in the journey testing and optimization category as well as in the technology criteria
  • How Kitewheel’s real-time decisioning technology is used to boost sales, marketing, and service journeys
59195 Source_ Forrester Research, Inc. (1)

The Engine Behind The World’s Greatest Journeys

Discover the latest insights in the customer journey space and see how journeys have evolved over the past seven years and nearly 20 billion journey interactions.

In the State of the Customer Journey report, we take a deep dive into how real businesses are delivering their customer journey programs today.  We’ve watched customer journey management grow exponentially, spread across the entire organization, and pick up speed in businesses of all sizes and types.

Built on over six years of customer journey data, we’re proud to share the trends and insights that have shaped the customer journey marketplace.

Experience The Customer Journey Hub.

A complete decisioning platform that connects your existing data and tech. The Kitewheel Hub is built on years of customer journey know-how.

Powering real-time customer journeys for the world’s most customer-centric brands, Kitewheel is built from the group up to help you deliver great experiences as part of a proactive customer journey.

connected customer experience

Everything You Need to Orchestrate the Perfect Customer Experience

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Strategy and Performance

Visualize your customer journey in a unique, intuitive journey planning interface that shows how your programs perform

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Orchestration and Automation

Turn strategy into action with a real time decision engine that unifies journey logic across your business to personalize in real-time



Analytics and Optimization

Gain deep insight into the customer journey at your business and close the loop from analytics to journey improvement



 Enabling CX + Marketing to Finally Meet

Bring your marketing, sales, and service teams together for journeys across the entire customer lifecycle.



Win new customers by starting with a great experience every time.

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Increase conversions by exceeding expectations with every interaction

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Grow value & loyalty with ever improving service & personalization

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Exceptional Success Stories

Ready to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?

Tell us a bit more about yourself and we’ll be in touch to schedule a demo!