The Customer Journey Maturity Model
Read our latest guide to optimize your customer journey and learn how to advance through the five levels of journey maturity.
Kitewheel is a leader in The Forrester Wave™
for Journey Orchestration Platforms
Read the free report to learn:
- How Forrester defines the customer journey market and maps out best practices for those getting started
- Forrester’s evaluation of the offerings from top Customer Journey Analytics Orchestration solution vendors
- Why Kitewheel’s Wave rankings included the highest scores possible in the strategy and technology criteria in both reports, and for journey automation and orchestration criteria in the journey orchestration platforms report.
- Kitewheel was also one of the vendors given the highest mark in the journey design and planning criteria.
Experience The Customer Journey Hub.
A complete decisioning platform that connects your existing data and tech. The Kitewheel Hub is built on years of customer journey know-how.
Everything You Need to Orchestrate the Perfect Customer Experience
Journey Mapping & Design
Visualize your customer journey in a unique, intuitive journey planning interface
Orchestration & Automation
Turn strategy into action with a real time decision engine that unifies journey logic across your business
Measurement & Optimization
Understand and improve your journey results in real time with machine learning, AI, and advanced analytics
Data Integration & Analytics
Connect your existing tech stack with an agnostic API Library of over 100+ connectors
Enabling CX + Marketing to Finally Meet
Bring your marketing, sales, and service teams together for journeys across the entire customer lifecycle.
Exceptional Success Stories
Financial Organization Improves Paid Media Performance 10x With Cross-Channel Engagement
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Motoring Organization Uses Kitewheel to Drive Into Internet of Things (IoT)
Read MoreAllianz tripled premium sales by linking web activity to personalized email
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Ford increases key conversion metrics 4x, 24x, 48x by linking sales funnel across channels
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Volkswagen Uses Personalization to Triple Engagement & Double Conversion
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Coca-Cola leveraged social insights to multiply sharing of brand messages by 7x
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Europe’s Leading Airline Treats MVPs Right, Integrating Call Center with Other Systems
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Gerber increased sales by 27% with a 2 year, personalized cross-channel journey
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Brighthouse Provides Better Real-time Customer Service in Stores
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Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery
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Jaguar drives 8% CTRs on social, opens hundreds of sales opportunities with Social Lead Generation
Read MoreReady to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?
Tell us a bit more about yourself and we’ll be in touch to schedule a demo!