The State of The Customer Journey in 2019

How has the Customer Journey evolved in the last five years? Read our data-driven report to learn what’s changed in the Journey Management landscape and how today’s top brands are orchestrating journeys for optimal customer experience management.


Kitewheel is a leader in The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

Read the free report to learn:

  • How Forrester defines the customer journey market and maps out best practices for those getting started
  • Forrester’s evaluation of the offerings from top Customer Journey Analytics Orchestration solution vendors
  • Why Kitewheel’s Wave rankings included the highest scores possible in the strategy and technology criteria in both reports, and for journey automation and orchestration criteria in the journey orchestration platforms report.
  • Kitewheel was also one of the vendors given the highest mark in the journey design and planning criteria.

Experience The Customer Journey Hub.

A complete decisioning platform that connects your existing data and tech. The Kitewheel Hub is built on years of customer journey know-how.


 Everything You Need to Orchestrate the Perfect Customer Experience


Journey Mapping & Design

Visualize your customer journey in a unique, intuitive journey planning interface


Orchestration & Automation

Turn strategy into action with a real time decision engine that unifies journey logic across your business


Measurement & Optimization

Understand and improve your journey results in real time with machine learning, AI, and advanced analytics


Data Integration & Analytics

Connect your existing tech stack with an agnostic API Library of over 100+ connectors

 Enabling CX + Marketing to Finally Meet

Bring your marketing, sales, and service teams together for journeys across the entire customer lifecycle.



Win new customers by starting with a great experience every time.

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Increase conversions by exceeding expectations with every interaction

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Grow value & loyalty with ever improving service & personalization

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Exceptional Success Stories

Ready to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?

Tell us a bit more about yourself and we’ll be in touch to schedule a demo!

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