The State of The Customer Journey in 2019

How has the Customer Journey evolved in the last five years? Read our data-driven report to learn what’s changed in the Journey Management landscape and how today’s top brands are orchestrating journeys for optimal customer experience management.

Read The State of the Customer Journey Report

Kitewheel is a leader in The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

Read the free report to learn:

How Forrester defines the customer journey market and maps out best practices for those getting started
Forrester’s evaluation of the offerings from top Customer Journey Analytics Orchestration solution vendors
Why Kitewheel’s Wave rankings included the highest scores possible in the strategy and technology criteria in both reports, and for journey automation and orchestration criteria in the journey orchestration platforms report.
Kitewheel was also one of the vendors given the highest mark in the journey design and planning criteria.

Download the Forrester Wave Report

Experience The Customer Journey Hub.

A complete decisioning platform that connects your existing data and tech. The Kitewheel Hub is built on years of customer journey know-how.

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Everything You Need to Orchestrate the Perfect Customer Experience

Journey Mapping & Design

Visualize your customer journey in a unique, intuitive journey planning interface

Orchestration & Automation

Turn strategy into action with a real time decision engine that unifies journey logic across your business

Measurement & Optimization

Understand and improve your journey results in real time with machine learning, AI, and advanced analytics

Data Integration & Analytics

Connect your existing tech stack with an agnostic API Library of over 100+ connectors

Enabling CX + Marketing to Finally Meet

Bring your marketing, sales, and service teams together for journeys across the entire customer lifecycle.

Marketing

Win new customers by starting with a great experience every time.

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Sales

Increase conversions by exceeding expectations with every interaction

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Service

Grow value & loyalty with ever improving service & personalization

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Exceptional Success Stories

Financial Organization Improves Paid Media Performance 10x With Cross-Channel Engagement

Motoring Organization Uses Kitewheel to Drive Into Internet of Things (IoT)

Allianz tripled premium sales by linking web activity to personalized email

Ford increases key conversion metrics 4x, 24x, 48x by linking sales funnel across channels

Volkswagen Uses Personalization to Triple Engagement & Double Conversion

Coca-Cola leveraged social insights to multiply sharing of brand messages by 7x

Europe’s Leading Airline Treats MVPs Right, Integrating Call Center with Other Systems

Gerber increased sales by 27% with a 2 year, personalized cross-channel journey

Brighthouse Provides Better Real-time Customer Service in Stores

Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery

Jaguar drives 8% CTRs on social, opens hundreds of sales opportunities with Social Lead Generation

Ready to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?

Tell us a bit more about yourself and we’ll be in touch to schedule a demo!

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