The State Of The Customer Journey 2020
Discover the latest insights in the customer journey space and see how journeys have evolved over seven years and nearly 20 billion journey interactions
Kitewheel is a leader in The Forrester Wave™
for Journey Orchestration Platforms
Read the free report to learn:
- How Forrester defines the customer journey market and maps out best practices for those getting started
- Forrester’s evaluation of the offerings from top Customer Journey Analytics Orchestration solution vendors
- Why Kitewheel’s Wave rankings included the highest scores possible in the strategy and technology criteria in both reports, and for journey automation and orchestration criteria in the journey orchestration platforms report.
- Kitewheel was also one of the vendors given the highest mark in the journey design and planning criteria.
Experience The Customer Journey Hub.
A complete decisioning platform that connects your existing data and tech. The Kitewheel Hub is built on years of customer journey know-how.
Everything You Need to Orchestrate the Perfect Customer Experience
Journey Mapping & Design
Visualize your customer journey in a unique, intuitive journey planning interface
Orchestration & Automation
Turn strategy into action with a real time decision engine that unifies journey logic across your business
Measurement & Optimization
Understand and improve your journey results in real time with machine learning, AI, and advanced analytics
Data Integration & Analytics
Connect your existing tech stack with an agnostic API Library of over 100+ connectors
Enabling CX + Marketing to Finally Meet
Bring your marketing, sales, and service teams together for journeys across the entire customer lifecycle.
Exceptional Success Stories
Financial Organization Improves Paid Media Performance 10x With Cross-Channel Engagement
Read More
Motoring Organization Uses Kitewheel to Drive Into Internet of Things (IoT)
Read MoreAllianz tripled premium sales by linking web activity to personalized email
Read More
Ford increases key conversion metrics 4x, 24x, 48x by linking sales funnel across channels
Read More
Volkswagen Uses Personalization to Triple Engagement & Double Conversion
Read More
Coca-Cola leveraged social insights to multiply sharing of brand messages by 7x
Read More
Europe’s Leading Airline Treats MVPs Right, Integrating Call Center with Other Systems
Read More
Gerber increased sales by 27% with a 2 year, personalized cross-channel journey
Read More
Brighthouse Provides Better Real-time Customer Service in Stores
Read More
Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery
Read More
Jaguar drives 8% CTRs on social, opens hundreds of sales opportunities with Social Lead Generation
Read MoreReady to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?
Tell us a bit more about yourself and we’ll be in touch to schedule a demo!