The State of the Customer Journey 2021 is Here!

In 2020, we tracked 9.8 billion customer journey interactions. Read our State of the Customer Journey 2021 report to learn how customer journeys have evolved.

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Take Your Customer Journeys To The Next Level With Our Powerful Journey Hub

Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities.

Connect

Unify your data with seamless out-of-the-box integrations and adaptors built to be agnostic to channels, systems and databases

Identify

Connect and stitch identifiers and behaviors to individual profiles, with Kitewheel’s ID Manager for a 360 view of the customer

Analyze

Visualize and understand how customers interact and engage through time across every channel with sophisticated real-time Journey Analytics

Design

Align your journey to customer objectives to create exceptional experiences with our intuitive marketer-friendly journey mapper

Orchestrate

Decide on the best next action for every individual customer with our real-time, scalable, best-in-class decisioning engine

Optimize

Automate processes and drive journey improvements with out-of-the-box AI, Machine Learning and journey path testing

What Is Journey Management?

Managing the complex world of customers, data, systems, and experiences requires organizations to think about omnichannel in new ways. The best Journey Management solutions should:

Be Real-Time

Deliver optimal in-moment experiences and insights for every customer

Be Complementary

Augment existing processes on every channel, connected to any system

Be Responsive and Proactive

Automate real interactions, delivering results whenever and wherever they’re needed

Getting Started With Kitewheel

After 8 years of building journeys for some of the world’s largest brands, Kitewheel now presents Journey as a Service, designed to bring our years of journey management expertise to your business.

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See Our Product In Action

Kitewheel Is A Leader In The Forrester Wave™: Journey Orchestration Platforms

Read the report to learn Forrester’s evaluations of the top customer journey tools and why Kitewheel continues to be a leader.

In this report, you will learn:

How Forrester defines the journey orchestration market
Why Kitewheel received the highest scores possible in the journey testing and optimization category as well as in the technology criteria
How Kitewheel’s real-time decisioning technology is used to boost sales, marketing, and service journeys

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59195 Source_ Forrester Research, Inc. (1)

Add Value Across The Customer Lifecycle, Starting With A Single Use Case And Journey

Does this seem like too big of a project? We’ve packaged up our customer journeys to make it easier than ever to get started with journey management.

Intelligent Acquisition and Lead Management: Earn up to 10x ROI from intelligent nurture and upsell activity.

Drive Engagement and Retention: Drive 10x more paid media engagement with a cross-channel journey connected to your website.

Maximize Sales Through Personalization: Improve sales activity by 10% through online and offline offer optimization.

Explore Your Customer Journey: Identify your top 10 issues to decrease overall stall rates by up to 80%.

Implement Customer Service Efficiencies: Increase your NPS score by 10 points with intelligently automated customer recommendations.

Client Success Stories

Financial Organization Improves Paid Media Performance 10x With Cross-Channel Engagement

Motoring Organization Uses Kitewheel to Drive Into Internet of Things (IoT)

Allianz tripled premium sales by linking web activity to personalized email

Ford increases key conversion metrics 4x, 24x, 48x by linking sales funnel across channels

Volkswagen Uses Personalization to Triple Engagement & Double Conversion

Coca-Cola leveraged social insights to multiply sharing of brand messages by 7x

Europe’s Leading Airline Treats MVPs Right, Integrating Call Center with Other Systems

Gerber increased sales by 27% with a 2 year, personalized cross-channel journey

Brighthouse Provides Better Real-time Customer Service in Stores

Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery

Jaguar drives 8% CTRs on social, opens hundreds of sales opportunities with Social Lead Generation

Ready to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?

Tell us a bit more about yourself and we’ll be in touch to schedule a demo!