Kitewheel Is A Leader In The Forrester Wave™: Journey Orchestration Platforms

Read the free report to learn Forrester’s evaluations of the top journey orchestration platforms in 2020 and why Kitewheel continues to be a leader

The State Of The Customer Journey 2020

Discover the latest insights in the customer journey space and see how journeys have evolved over seven years and nearly 20 billion journey interactions. In the State of the Customer Journey report, we take a deep dive into how real businesses are delivering their customer journey programs today.  We’ve watched customer journey management grow exponentially, spread across the entire organization, and pick up speed in businesses of all sizes and types. Built on over six years of customer journey data, we’re proud to share the trends and insights that have shape the customer journey marketplace.


Experience The Customer Journey Hub.

A complete decisioning platform that connects your existing data and tech. The Kitewheel Hub is built on years of customer journey know-how.


 Everything You Need to Orchestrate the Perfect Customer Experience


Journey Mapping & Design

Visualize your customer journey in a unique, intuitive journey planning interface


Orchestration & Automation

Turn strategy into action with a real time decision engine that unifies journey logic across your business


Measurement & Optimization

Understand and improve your journey results in real time with machine learning, AI, and advanced analytics


Data Integration & Analytics

Connect your existing tech stack with an agnostic API Library of over 100+ connectors

 Enabling CX + Marketing to Finally Meet

Bring your marketing, sales, and service teams together for journeys across the entire customer lifecycle.



Win new customers by starting with a great experience every time.

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Increase conversions by exceeding expectations with every interaction

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Grow value & loyalty with ever improving service & personalization

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Exceptional Success Stories

Ready to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?

Tell us a bit more about yourself and we’ll be in touch to schedule a demo!