Customer Engagement

9 Ways You Can Spring Clean your CX

With the first days of spring underway, the year is already in full swing! What changes has your business made this year to improve the experience customers have with your brand? Last year, we saw...

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How to Balance Automation and the Human Touch

A new study of chief marketers conducted by OC&C Strategy Consultants reveals that personalization is the number one priority for CMOs today. Yet one-third of those CMOs believe that offering personalized customer experiences is their...

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