The Professionals Behind Delivering Great Service Experiences Customer service professionals have one of the toughest jobs out there. You have...
With the rise of Amazon and other successful e-commerce platforms, customers have more choices than ever when it comes to...
More Than Journey Analytics Journey Management and Optimization is a requirement for today’s successful enterprise businesses. We know that data...
Many marketers have opined that automation is antithetical to personalized marketing and customer experiences. They claim that automation is ruining...
Learn Why Strategy And Action Define Customer Journey Orchestration Success As more and more businesses prioritize customer journey management, it’s...
Why Successful Customer Journeys in Travel and Hospitality Are Crucial We know traveling can be stressful. Travel experiences begin long...
A Kitewheel and Edit Event 3rd October 2018 Brunch and Learn: The Travel Customer Experience Who doesn’t like a delicious...
The Line Between CX And Marketing is Blurring Forrester says that 70% of customers expect you to know why they’re...
Introducing Journey Discovery Today we’re excited to discuss a few recent additions to our leading analytics solution! Journey Analytics has...
4 Big Opportunities for CX in The World of GDPR Marketers Beware! GDPR is coming and in its wake, companies...
Chances are you have heard of Forrester Research, one of the most influential, thought leadership firms in the world. You...
30 years ago, the customer journey for a retail shopper used to be quite straightforward. A shopper discovers a product...
