Implementation & Support Services
A Team To Advise And Optimize Your Customer Journey Management
We understand the value of delivering real-time customer journeys, but sometimes it’s hard for you to know where to start or how we support the process. Our goal is to help move customer experience practices forward by evaluating the people and processes that enable a successful program. Our orchestration experts are available to assist with a wide range of services to ensure your project realizes and maintains ongoing success.
Are you ready to learn how to use Kitewheel quickly and efficiently? Our short, interactive modules that can be delivered online or face-to-face to help you get started. These options are customizable based on individual needs and experience levels.
Journey Strategy Consulting
What does your strategy look like and how can you optimize it? Do you have the right people in the right roles? How can your work be elevated and shared across the organization? Let us help you understand the barriers to entry so we can make implementation easy and the customer journey frictionless.
Short on time or resources? We’ll provide you with the best resources to implement your project; from design through testing and deployment all the way to continuous monitoring.
We know what it takes to get your project across the line in a timely fashion, on budget, with the finest quality. We’ll even manage internal and external resources and vendors for you.
Run and operate the live production instances of your project to achieve a mutually agreed upon service level.
Continuous analysis and modeling to inform ROI recommendation processes and future customer journey input.