Explore Your Customer Journey
Understand the journey paths and pain-points that your customers experience every day
Customer Focused Measurement and Discovery
The customer journey and customer journey analytics must look at the customer’s full experience within your business. Journey Discovery means using all of the information that customers provide every day to discover unknown journey paths, measure success, and identify past and future trends. The Kitewheel Hub supports business leaders in this goal with a powerful suite of analytics capabilities, out-of-the-box journey measurement and journey discovery tools, and intelligent mapping – all ready to close the loop between exploration and journey execution.
For a more detailed look at how to implement this customer journey use case, check out our Guide to Explore Your Customer Journey or read more below.
How Kitewheel Can Help
Journey Steps
Map and measure the flow between journey steps to identify customer paths and understand how your journey is flowing
Real-Time Analytics
Analyze real-time data to understand which paths are most successful and why
Journey Mapping
Integrate journey mapping to strategize an idealized journey in Kitewheel’s strategy layer
Discover Pain-Points
Observe breakdowns in the customer journey to adapt your programs for future optimization
Journey Discovery
Quantify journey paths and identify unknown journeys to improve customer experiences
Journey Measurement
Gauge the success of your journey efforts with smart metrics and real-time tracking
How Kitewheel Helps Brands Explore Their Customer Journeys
The ability to visually and qualitatively build and examine journey paths allows brands to create better customer journeys overall. Learn how Kitewheel helped a major CPG company create an intelligent customer journey map that took their strategic plans and turned it into an orchestrated experience.
Capture social comments indicating buying signals or product interest and understand which engagement streams are optimal to capture opportunities. Learn how Kitewheel helped an automotive firm build a social listening system for their customer journey to uncover insights about their customer’s behavior.
Ready to Learn the Fundamentals of Journey Management?
Download our guide outlining the top journey management use cases.