Kitewheel Is a Leader in Forrester Customer Journey Orchestration and Visioning Reports
[Kitewheel] is a good fit for end user companies and agencies ready to use real-time journey data to identify areas for journey improvement and learn by doing, as they can test journeys that prove the value of scaling a journey-centric approach.
-The Forrester Wave™: Journey Orchestration Platforms, Q4 2018
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THE KITEWHEEL IMPACT
“In today’s environment of polluted communications, it’s imperative that we deliver only relevant messages. Kitewheel is a critical component to deliver the right message to the right person at the right time via the right channel,” said Steven Shapiro, VP Digital and Buyer’s Journey at Informatica. “We were looking for the right partner to play the quarterback role in our Tech Stack. Kitewheel’s expertise and technology enables us to deliver effective journeys for our prospects and customers. With their help, we’re already seeing ~ 30% deal size and win rate lift.”
Download The Forrester Wave™ on Customer Journey Analytics Orchestration to learn:
- How Forrester defines the customer journey market and maps out best practices for those getting started
- Forrester’s evaluation of the offerings from top Customer Journey Analytics Orchestration solution vendors
- Why Kitewheel’s Wave rankings included the highest scores possible in the strategy and technology criteria in both reports, and for journey automation and orchestration criteria in the journey orchestration platforms report.
- Kitewheel was also one of the vendors given the highest mark in the journey design and planning criteria.
For more information on the The Forrester Wave™: Journey Visioning Platforms, Q4 2018, contact us directly.