How to Discover, Execute, and Review the Performance of your Customer Journeys

In this webinar, Mark Smith and Joshua Berkowitz walk through the top applications of customer journey analytics for enterprise customer experiences.

Customer Journey Analytics: Powering Enterprise Customer Experiences

Many businesses are now familiar with the concept of customer journeys, but few have taken the critical step of using analytics to ensure that journeys are successfully implemented across the entire organization. Are you able to measure journey performance, discover new use cases for journeys, and track how customers are interacting with your brand in real-time?

 

In this webinar, President Mark Smith of Kitewheel and Joshua Berkowitz, VP of Product, discuss the top applications of customer journey analytics for enterprise customer experiences.

In this recording you will learn:

  • What’s necessary to build a unified customer journey in today’s turbulent climate
  •  How to leverage journey discovery to build your journey management strategy
  • Kitewheel’s unique journey management approach to measuring and discovering new customer paths
  • How to share key journey insights and ROI across the greater organization

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THE KITEWHEEL IMPACT

“In today’s environment of polluted communications, it’s imperative that we deliver only relevant messages. Kitewheel is a critical component to deliver the right message to the right person at the right time via the right channel,” said Steven Shapiro, VP Digital and Buyer’s Journey at Informatica. “We were looking for the right partner to play the quarterback role in our Tech Stack. Kitewheel’s expertise and technology enables us to deliver effective journeys for our prospects and customers. With their help, we’re already seeing ~ 30% deal size and win rate lift.”

THE VALUE OF CUSTOMER JOURNEY ORCHESTRATION

POWERFUL JOURNEY DISCOVERY

UNMATCHED ORCHESTRATION

FULL-JOURNEY ANALYTICS

PEERLESS CONNECTIVITY

Exceptional Success Stories