Implement Customer Service Efficiencies
Address customer issues proactively and efficiently
Efficiency By Design
The customer service journey is one place where an intelligent approach can save time, effort, and heartache. Brands must use all of the information that customers generate every time they interact with your systems so that you can ease customer tensions and prevent a catastrophe or negative escalation. The Kitewheel Hub supports business leaders in this goal by providing cross-channel synchronization, customer profile management, smart targeting and suppression systems, and much more.
How Kitewheel Can Help
Next Best Action for Call Centers
Determine the next best action for call center reps by integrating previous interaction data
Call Service Resolution
Pull and report on historic and real-time customer data for personalized conversations
IoT Enabled Customer Service
IoT integrations allow for in-home experience management with connected customer devices
Optimize Onboarding Processes
Use intelligent pacing, sequencing, and tracking to retain and activate customers on preferred channels
Loyalty Program Management
Create a holistic view of customer behaviors and deliver relevant loyalty incentives
Intelligent Marketing Suppression
Ensure your customers don’t receive frustrating marketing experiences during times of crisis
How Kitewheel Helps Brands Implement Customer Service Efficiencies
Automatically elevate and offer concierge service for your MVPs by personalizing the communications they receive based on geography and web activity. Learn how Kitewheel helped an airline client with their personalized consumer journeys, delivering great service across time.
Get immediate data on customer issues – thanks to automating the link to different data sources, and the decisioning rules that use this data to guide customer service actions. Learn how Kitewheel helped a large-scale B2B client use Voice Of Customer analytics to drive a better IoT Experience.
Ready to Learn the Fundamentals of Journey Management?
Download our guide outlining the top journey management use cases.