Implement Customer Service Efficiency

Implement Customer Service Efficiencies

Address customer issues proactively and efficiently

Efficiency By Design

The customer service journey is one place where an intelligent approach can save time, effort, and heartache. Brands must use all of the information that customers generate every time they interact with your systems so that you can ease customer tensions and prevent a catastrophe or negative escalation. The Kitewheel Hub supports business leaders in this goal by providing cross-channel synchronization, customer profile management, smart targeting and suppression systems, and much more.

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How Kitewheel Can Help

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Next Best Action for Call Centers

Determine the next best action for call center reps by integrating previous interaction data

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Call Service Resolution

Pull and report on historic and real-time customer data for personalized conversations

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IoT Enabled Customer Service

IoT integrations allow for in-home experience management with connected customer devices

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Optimize Onboarding Processes

Use intelligent pacing, sequencing, and tracking to retain and activate customers on preferred channels

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Loyalty Program Management

Create a holistic view of customer behaviors and deliver relevant loyalty incentives 

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Intelligent Marketing Suppression

Ensure your customers don’t receive frustrating marketing experiences during times of crisis

How Kitewheel Helps Brands Implement Customer Service Efficiencies

Automatically elevate and offer concierge service for your MVPs by personalizing the communications they receive based on geography and web activity. Learn how Kitewheel helped an airline client with their personalized consumer journeys, delivering great service across time.

Get immediate data on customer issues Рthanks to automating the link to different data sources, and the decisioning rules that use this data to guide customer service actions. Learn how Kitewheel helped a large-scale B2B client use Voice Of Customer analytics to drive a better IoT Experience. 

Fundamentals Guide

Ready to Learn the Fundamentals of Journey Management?

Download our guide outlining the top journey management use cases.