Mastering Customer Journeys

Enable cross-functional brand teams to become fully customer-centric, substantially improving the overall customer experience and the business results that follow.

Today’s Customer Experience Leaders Operate Under A New Principle: Proactive CX Management

Customer experience is the new battleground for brands. To keep up with the growing expectation of “Always-On Marketing”, you need to transition from reactive, brand-driven and “crisis-mode” CX to a proactive, always-on CX model that is fully in tune with the needs and preferences of your customers.


How Will Always-on Marketing Impact Your Business?


3X Increase in Conversion Rates

In less than 3 months, Allianz tripled premium sales by linking web searches and website behavior to email offers.



1 Million Personalized Interactions Daily

Europe’s leading airline services millions and gets 65,000 opportunities weekly.



870% Paid Media Improvements

A leading financial institution uses data-driven display ads to drive results.


Essential Resources for CX Leaders  

Journeys Made Easy: How All Enterprises Can Achieve Powerful Journey Results

In this latest Kitewheel webinar featuring Forrester, Mark Smith, President of Kitewheel, presents with our guest speaker from Forrester, VP, Principal Analyst Joana de Quintanilha. Together they discuss the steps that every organization can take to easily get up and running with their first customer journey, including typical starter use…

How To Get Started In Journey Management

In this webinar, Mark Smith, President of Kitewheel, will discuss the steps your organization can take to get started in journey management.

Customer Journey Analytics: Improving CX At Scale

Customer journey analytics can improve your organization’s CX at scale. Watch Destination CRM’s on-demand roundtable to learn why customer journey analytics is the key to understanding and transforming your own customer journeys.   During the roundtable, we will discuss: – How customer journey analytics can be used to improve customer experience– Key customer experience…


Ready to Learn More?

Learn how to best help your business keep up with sky-rocketing customer expectations and and ever-increasing number of touchpoints.


Ready to Start Flexing Your Existing Stack as One Integrated Customer Interaction System?

Tell us a bit more about yourself and we’ll be in touch to schedule a demo!


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