Media Coverage

Get the scoop on what’s going on here at Kitewheel and how we’re redefining the future of customer engagement.

When Does the Guest Experience Begin? Sooner Than You Think

Originally published on Hospitality Technology. Interview with Mark Smith, By Michal Christine Escobar, Senior Editor (Hotels).  Much has been written about prioritizing and personalizing the customer experience during their on-property stay. However, some hoteliers still fail...


Engagement Hubs Put Customers at the Center

Originally published on Destination CRM. By Erik J. Martin, freelance writer and public relations expert   Gartner defines the new customer engagement hub (CEH) technology as an “architectural framework that ties multiple systems together to optimally...


The CX Space Needs Transparent Pricing

Originally published on TheCustomer.   In episode 8 of TheCustomer News, Rafer and guests tackle the latest headlines, plus an exclusive interview with Mark Smith, CEO of Kitewheel, on the need and effect of transparent pricing...


Kitewheel Introduces New “Journey as a Service” Offering

Originally published on CustomerThink, March 10, 2021.    Kitewheel, the leading solution provider for customer journey orchestration and analytics, today announced its new Journey as a Service (JaaS) offering, an expansion of its services designed for mid-market...