Media Coverage

Get the scoop on what’s going on here at Kitewheel and how we’re redefining the future of customer engagement.

Customer Journey Management in an Era of Data Paranoia

Originally Published in Customer Think  Written by Mark Smith …. Customers today expect personalization. In fact, it is a major driver of loyalty. According to Accenture, over 90% of consumers are more likely to shop with brands...


What does the future look like in 2020?

Originally published in Guidevine Tech Written by Raghav Sharma Mention of Mark Smith and Kitewheel … Customer experience matters and is the cornerstone of any successful business. As the CX discipline continues to evolve, brands...


CX Predictions for 2020: Is Your Brand Ready?

Originally Published in Forbes Tech Council  Written By Mark Smith We see four critical changes coming to the world of customer experience (CX) in 2020. Your brand will want to take note of these changes...


7 Customer-experience-related predictions for 2020

Originally published on Customer Think With Quote from Mark Smith … Mark Smith, President of Kitewheel believes that “The proliferation of channels will enable powerful new means of personalization. Technology keeps adding new channels and capabilities...