New partnership provides Table19 customers with customer journey orchestration and advanced analytics
BOSTON, July 09, 2018 — Kitewheel, provider of the leading Customer Journey Hub, today announced a partnership with award-winning, London-based CRM agency Table19. The partnership will support Table19’s new enhanced data offering developed to assist brands with their transformation projects. It will do this by measuring the impact of customer experience on brand performance.
Given the importance of customer experience, creating seamless customer journeys is more important than ever. With Kitewheel’s Customer Journey Hub, Table19 customers will be able to deliver consistent customer experiences. This combines with capabilities including omni-channel customer data collection, customer journey analytics, real-time decisioning. All of these enable the orchestration of customer interactions across all channels.
“In today’s connected world, consumers expect relevant and seamless experiences across every phase of their purchase journey,” said Natasha Joslin, Data Strategy Director at Table19. “Consumers don’t live in one channel, and they don’t expect the brands they engage with to do so either. Therefore, it’s never been more important for everything from the messaging, look and feel – and of course the shopping experience itself – to be connected, consistent and relevant. Kitewheel’s orchestration tool matched with our strategic insight and creative expertise will enable us to deliver seamless and personalised experiences across all channels”
“We are delighted to have partnered with Table19 and to add to their ability to enable them to deliver seamless and personalised experiences,” said James Allum, Managing Director, EMEA at Kitewheel. “Table19 has a great track record of delivering strategic insights and creative to leading brands and the addition of Kitewheel provides further outreach across all channels and devices.”
This latest partnership comes after the Zeta Global partnership announced earlier this year, signifying Kitewheel’s ongoing momentum as the leader in customer journey orchestration. Those interested in mapping, orchestrating and measuring their customer journeys in real-time can learn more about Kitewheel’s innovative and industry-leading Customer Journey Hub here.
Kitewheel orchestrates intelligent customer journeys by unifying decisions across all touchpoints for brands and their agencies. Kitewheel’s innovative Customer Journey Hub unifies disparate systems, touchpoints and technologies to provide seamless customer experiences that drive real-time revenue as well as long-term loyalty.
Kitewheel serves its global partner and client base from offices in Boston, New York City and London. For more information, please visit www.kitewheel.com and follow Kitewheel on Twitter and LinkedIn.
Table19 is an award-winning CRM agency based in London who passionately believe in CRM to transform brands by putting the customer at the heart of their business. Their current client portfolio includes Sainsburys, Sky, Investec and Virgin Atlantic.