Best practices: Real-Time Interaction Management
Learn how to serve the Next Best Experience for
your customers— every time.
REAL-TIME INTERACTION MANAGEMENT:
The secret weapon for great customer experiences
In our latest guide, we discuss the best practices of real-time interaction management, and the steps necessary to achieve omnichannel, real-time journey interactions for your business.
In this guide, you’ll receive:
- An introduction to the real-time interaction management landscape, and its importance to the customer experience
- The chance to learn where and when RTIM typically falls short, and how to prevent those issues from happening when instituting a real-time solution
- Best practices for achieving business success leveraging real-time interactivity
- How real-time is the secret weapon that marketers and cx-professionals both need to support customer experiences today
THE KITEWHEEL IMPACT
“In today’s environment of polluted communications, it’s imperative that we deliver only relevant messages. Kitewheel is a critical component to deliver the right message to the right person at the right time via the right channel,” said Steven Shapiro, VP Digital and Buyer’s Journey at Informatica. “We were looking for the right partner to play the quarterback role in our Tech Stack. Kitewheel’s expertise and technology enables us to deliver effective journeys for our prospects and customers. With their help, we’re already seeing ~ 30% deal size and win rate lift.”