Best practices: Real-Time Interaction Management

Learn how to serve the Next Best Experience for
your customers— every time.

REAL-TIME INTERACTION MANAGEMENT:
The secret weapon for great customer experiences

In our latest guide, we discuss the best practices of real-time interaction management, and the steps necessary to achieve omnichannel, real-time journey interactions for your business.

In this guide, you’ll receive:

An introduction to the real-time interaction management landscape, and its importance to the customer experience
The chance to learn where and when RTIM typically falls short, and how to prevent those issues from happening when instituting a real-time solution
Best practices for achieving business success leveraging real-time interactivity
How real-time is the secret weapon that marketers and cx-professionals both need to support customer experiences today

READ OUR BEST PRACTICES GUIDE TODAY:

THE KITEWHEEL IMPACT

“In today’s environment of polluted communications, it’s imperative that we deliver only relevant messages. Kitewheel is a critical component to deliver the right message to the right person at the right time via the right channel,” said Steven Shapiro, VP Digital and Buyer’s Journey at Informatica. “We were looking for the right partner to play the quarterback role in our Tech Stack. Kitewheel’s expertise and technology enables us to deliver effective journeys for our prospects and customers. With their help, we’re already seeing ~ 30% deal size and win rate lift.”

THE VALUE OF CUSTOMER JOURNEY ORCHESTRATION

POWERFUL JOURNEY DISCOVERY

UNMATCHED ORCHESTRATION

FULL-JOURNEY ANALYTICS

PEERLESS CONNECTIVITY

Exceptional Success Stories

Financial Organization Improves Paid Media Performance 10x With Cross-Channel Engagement

Motoring Organization Uses Kitewheel to Drive Into Internet of Things (IoT)

Allianz tripled premium sales by linking web activity to personalized email

Ford increases key conversion metrics 4x, 24x, 48x by linking sales funnel across channels

Volkswagen Uses Personalization to Triple Engagement & Double Conversion

Coca-Cola leveraged social insights to multiply sharing of brand messages by 7x

Europe’s Leading Airline Treats MVPs Right, Integrating Call Center with Other Systems

Gerber increased sales by 27% with a 2 year, personalized cross-channel journey

Brighthouse Provides Better Real-time Customer Service in Stores

Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery

Jaguar drives 8% CTRs on social, opens hundreds of sales opportunities with Social Lead Generation