Customer Experience Management for Driving B2C Growth

Large consumer B2C companies need data-centric, artificial intelligence-enhanced solutions to drive efficiencies for, and interactions with, their customers.

Watch this on-demand Destination CRM Roundtable to learn the benefits of CEM and the results achieved with well-planned implementations.

Join our experts from CSG, Verint, CXone, and UJET as we discuss:

— How CEM insights can prioritize your business’s next improvement
— How leading B2C companies use CX to improve KPIs and ROI
— How to increase lifetime value using digital self -service and AI driven channels
— How to integrate customer preferences throughout the digital customer journey
— Why it’s essential to unify customer data across sales, marketing, and support
— How to enhance customer journeys through app-centricity
— How an orchestrated journey provides value in real-time for customers
— How to move beyond mapping to layered intelligence

Destination CRM Panel