Customer journey analytics can improve your organization’s CX at scale. Watch Destination CRM’s on-demand roundtable to learn why customer journey analytics is the key to understanding and transforming your own customer journeys.
During the roundtable, we will discuss:
– How customer journey analytics can be used to improve customer experience
– Key customer experience trends and how to measure customer experience quality
– How understanding these experiences can impact a business’s bottom line
– Why customer journey analytics has become one of the hottest topics in business today
– How to build better customer relationships and improve retention with integrated sales and service analytics
– The role CX teams play in maximizing customer lifetime value