How Do You Run Customer Journeys Across the Business?
Now is the time to start caring about the customer journey maturity. Customers say that less than 1% of their favorite brands deliver a great customer experience, yet 86% of customers would pay more for it. In addition, by 2020, consumers expect companies to anticipate their needs and proactively cater to them. Maybe you’ve done a first journey across one part of your business. Perhaps you’ve coordinated your marketing and service channels. What now?
This webinar details the third of four phases of customer journey maturity.
What Will You Learn From This Customer Journey Maturity Webinar?
Watch this webinar to learn about the third of 4 phases in our maturity model for customer journey success. The document overall serves as a guide for you and your team towards journey optimization, but this webinar provides a more tactical, detailed breakdown. Kitewheel President Mark Smith provides this overview, as well as a case study showing the value you can extract from this Third phase.
He will explain how Running Real Customer Journeys can benefit your business. Find out how in this webinar recording.