How Do You Prove the Value By Piloting Customer Journeys?
Now is the time to start caring about the customer journey maturity. Customers say that less than 1% of their favorite brands deliver a great customer experience, yet 86% of customers would pay more for it. In addition, by 2020, consumers expect companies to anticipate their needs and proactively cater to them.
So, as a brand, how can you execute this level of proactive customer journeys and produce killer CX? The secret to improving customer experience is orchestrating customer journeys – providing timely, personalized and omni-channels offers to your customers as they navigate their buyer’s journey.
This webinar details the Second of four phases of customer journey maturity.
What Will You Learn From This Webinar?
Watch this webinar to learn about the second of 4 phases in our maturity model for customer journey success. The document overall serves as a guide for you and your team towards journey optimization, but this webinar provides a more tactical, detailed breakdown. Kitewheel President Mark Smith provides this overview, as well as a case study showing the value you can extract from this second phase.
He will explain how Piloting Customer Journeys can benefit your business. Find out how in this webinar recording.