How Do You Make Customer Journeys Soar at Your Business?
Now is the time to start caring about the customer journey maturity. Customers say that less than 1% of their favorite brands deliver a great customer experience, yet 86% of customers would pay more for it. In addition, by 2020, consumers expect companies to anticipate their needs and proactively cater to them. Maybe you’ve built out a few journeys in different parts of your business. Perhaps you’ve hired a several teams to handle journeys. Now is the time to go further, and scale journeys to their true heights.
This webinar details the final of four phases of customer journey maturity.
What Will You Learn From This Customer Journey Maturity Webinar?
Watch this webinar to learn about the fourth and final of 4 phases in our maturity model for customer journey success. The document overall serves as a guide for you and your team towards journey optimization, but this webinar provides a more tactical, detailed breakdown. Kitewheel President Mark Smith provides this overview, as well as a case study showing the value you can extract from this fouth phase.
He will explain how scaling Customer Journeys can benefit your business. Find out how in this webinar recording.