Voice-of-the-Customer Strategies and Tactics for Better Customer Insights

How can your business get to the heart of what your customer is thinking, feeling, and intending to do? Watch Destination CRM’s on-demand roundtable to learn how your organization can deliver key, tangible business results with a VoC program. 

 

During the roundtable, you will learn: 
— How to turn customer feedback insights into action
— How VoC can serve the greater CX program
— How the contact center can drive business value
— How to go beyond surveys to capture customer insights everywhere
— How analytics are helping decode evolving customer standards
— How CX guides tactical fixes, product improvement, and strategic direction
— How to add voice-of-process and voice-of-the-employee to VoC insights