Get more value from your
retail customer Journeys
Learn how other retail brands have maximized the value of their customer experiences from online, to in-store, to post purchase and beyond
Personalize eCommerce Content Based on Customer Desires to Drive Excitement.
- A customer comes to your website and watches food videos
- Marketing email content and cadence are dynamically altered based on previous interactions, diet, and persona
- Web pages update in real time to show relevant content and ads for ingredients
- Couponing system generates personalized incentives to bring the customer to store
- You have a happy stomach, and therefore, a happy customer
NEVER SKIP A BEAT IN YOUR CUSTOMERS’ JOURNEYS
Sooth Customer Concerns with Seamless Omnichannel Experience.
- A customer contacts support with concerns about their order
- Your system automatically updates and populates the order through your eCommerce site based on previous communication and fulfillment info
- Advertising is suppressed to customer until their issue is resolved
- The representative has all the tools they need to solve the issue
- Information is automatically updated across systems and generates a new confirmation email with the latest accurate information
- Customer is relieved and confident in the brand now that their concern is addressed
Kitewheel brings real-time capabilities to the market technology that brands already have in place.
With our customer journey hub you can harmonize every step of the journey, tracking behavior and activity over time to deliver the best next content, action and recommendation across any channel.