The State of the Customer Journey in 2020 Infographic

Key findings from the State of the Customer Journey 2020 report

Read the infographic below for a quick overview of the key trends we identified in our data for the past year.

More information can be found within the State of the Customer Journey 2020 report itself.  Even with the changes from COVID-19, the data and insights are still relevant.

The State of the customer journey in 2020 has been categorized by change, but some features still ring true.