Upcoming Kitewheel Events

Interested in attending one of our webinars or meeting up at an event? Check out what we’ll be up to this year!

Upcoming Events:

Voice-of-the-Customer Strategies and Tactics for Better Customer Insights

Wednesday, April 21, 2021 at 2:00PM ET

Top-performing businesses pay close attention to how their customers feel about their experiences with a product or service, and voice-of-the-customer (VoC) programs deliver those important insights. Getting to the heart of what a customer is thinking, feeling, and intending to do in the future is a difficult task, but gleaning actionable insights is crucial for companies to stay on track. Join our panel of experts from Kitewheel, Verint, Calabrio, and Confirmit and learn how your organization can deliver key, tangible business results with your VoC program. Register here

Past Events:

How to Get Started in Journey Management: Provide an Exceptional Customer Experience

Journey Management unifies journey mapping, orchestration and analytics to deliver the best possible experience to your customer. For too long, only large enterprises have been able to use these tools to create highly customized, complex customer journeys. But, what about everyone else? All organizations can now access high-end customer journey capabilities, no matter their budget or customer count.

 

Join Kitewheel President Mark Smith for a look at the steps your organization can take to get started in journey management, along with some typical starter use cases that have proven to drive powerful results. You can watch an on-demand version here.

Customer Journey Analytics: To Improve CX At Scale

Watch the on-demand version of Destination CRM’s roundtable, featuring a panel of experts from Kitewheel, Calabrio, Zendesk, and Thunderhead to learn how customer journey analytics can help your company understand and transform your journeys.

When You Can’t Trust Your (Historical) Data

In our latest webinar with Adweek, Mark Smith, President of Kitewheel, explained how the customer journey landscape has evolved, and how real-time marketing can drive your business forward. Watch it here.

Why Customer Journey Analytics Cannot Stand Alone

In this webinar, Mark Smith, President of Kitewheel, and Joshua Berkowitz, VP of Product, discussed the elements needed to achieve success in the ever-evolving CX business climate we face today. Check it out!

The Importance of Real-Time Decisioning in Customer Journeys

VP of Product, Josh Berkowitz and our host President of Kitewheel Mark Smith discussed why real-time decisioning is the key to a differentiating customer experience. View it here!

Past Speaking Engagements

2019 European Insight Exchange

2019 MarTech East Conference

2019 Digital Customer Experience

Strategies Summit