Use Case Guide: Drive Engagement and Retention

The Drive Engagement and Retention Use Case:

One of the core use cases for journey management

To keep customers engaged and interacting with your brand, you must drive engagement and retention across your customer journey. In this use case guide, we discuss the many distractions customers face, and how brands can proactively manage experiences to optimize the limited time they have with customers.

In this guide, you’ll receive:

• • An introduction to the drive engagement and retention use case

• • The chance to learn the core capabilities needed to solve engagement challenges

• • Best practices for achieving business success leveraging real-time interactivity

• • How real-time engagement creates a ripple effect to improve your entire business