
Use Case Guide: Drive Engagement and Retention
Use the power of real-time experiences to help customers have the most enjoyable engagement possible at your business.
The Drive Engagement and Retention Use Case:
One of the core use cases for journey management
To keep customers engaged and interacting with your brand, you must drive engagement and retention across your customer journey. In this use case guide, we discuss the many distractions customers face, and how brands can proactively manage experiences to optimize the limited time they have with customers.
In this guide, you’ll receive:
-
- An introduction to the drive engagement and retention use case
-
- The chance to learn the core capabilities needed to solve engagement challenges
-
- Best practices for achieving business success leveraging real-time interactivity
-
- How real-time engagement creates a ripple effect to improve your entire business
Read our use case guide today:
Interested in the other journey management use cases? Check out our other four use case guides:

Sales Through Pesonalization
Use the power of real-time personalization to create individualized experiences for each customer.

Explore Your Customer Journey
Explore and understand the journey paths and pain-points that your customers experience every day.

Intelligent Acquisition and Lead Management
Get the attention of new customers and keep them happy through intelligent acquisition and lead management.

Implement Customer Service Efficiencies
Use the power of real-time omnichannel orchestration to break down silos and solve customer issues proactively.