Use Case Guide: Explore Your Customer Journey
Use the power of real-time analytics to understand the hidden paths that customers take along the journey.
Explore Your Customer Journey:
One of the core use cases for journey management
To understand the nuances of your customer experience, you need to explore your customer journey. In this use case guide, we discuss the ways you can measure and discover which journey interactions are successful so that you can design better experiences in the future.
In this guide, you’ll receive:
- An introduction to the explore your customer journey use case
- The chance to learn the core capabilities for understanding the journey at your business
- Best practices for leveraging real-time analytics for journey success
- How journey exploration shapes your future journey efforts